Customer Service
To our valued customers,
This site was created with our customers in mind, many of you have been to our shop, and know and trust that we will offer you the best shopping experience possible. We also hope to serve new customers who have not had the pleasure of visiting our beautiful city. Please let us know if there is anything we can do to improve your shopping or browsing experience.
If you are sending a gift and would like us to give it an extra special touch, just let us know. There is a section for special instructions on the check out page.
If you prefer not to use the website for your order you may place your order by telephone {843} 259.5243.
PAYMENT
We accept American Express, Discover, Visa, Master Card, Diners Club, Apple Pay, and Google Pay.
ORDER FULFILLMENT & CONFIRMATION
Once your order is placed we will send you an order confirmation by email. If you do not receive an order confirmation please contact us. This may happen if your provided email is blocked or entered incorrectly.
In the unlikely event an order contains any item that is unavailable for any reason we will contact you and refund any charges associated with that item. Your order will be begin processing within 48 hours of receipt of payment.
SHIPPING & HANDLING
We ship your order through USPS Priority Mail within the US only. You will receive a tracking number after your order is shipped. Your order may require a signature for delivery.
If you did not receive an order confirmation please check to see if you have entered your email correctly.
We now offer expedited shipping! Select UPS Next Day Air at checkout for an expedited option. Orders received during business hours Mon-Fri 11-5pm EST will ship that same day. Orders received after business hours or over the weekend will ship the next business day. Rates vary based on distance & package weight.
Please note:
We do not currently offer international shipping.
SHIPPING AND HANDLING CHARGES:
CURRENT PROMOTION: FREE STANDARD SHIPPING. ONLINE ORDERS ONLY. NO MINIMUM. NO CODE NEEDED.
UPS NEXT DAY AIR IS NOT CONSIDERED STANDARD SHIPPING & YOUR SHIPPING RATE IS DEPENDENT ON DISTANCE & PACKAGE WEIGHT.
REFUND POLICY
If you are unsatisfied with your purchase you may return it within 14 days of purchase at your expense for exchange or refund in the original form of payment. Please fill out the form included with your package. Can't find it? No worries, drop us a note and we will email you another. All returns must be in unused, unworn condition with tags and original packaging.
Items marked as FINAL SALE are not eligible for return.
We recommend that you return the item via an insured carrier (e.g., FedEx, UPS, USPS Parcel Post), and that you insure the item for its full value. Make sure to retain all postal and insurance receipts to protect you in case the item is damaged or lost in transit. If you have any questions please drop us a note or give us a call.
Please send your returns to our Charleston shop: Shirtini 192 King St. Charleston, SC 29401
DAMAGES
If any item is received damaged by the shipper, please notify us within 48 hours of receipt. Please keep all packaging and boxing materials. We may not be able to process a claim without them. If you feel your item is defective in any way please follow the above guidelines and call or email us immediately.
PRIVACY
Your privacy is important to us. We collect only the information needed to process your transaction.
DISCLAIMER
Shirtini does not represent or warrant that the content accessible in this site is accurate, complete or current. Pricing and availability information is subject to change without notice. We reserve the right to refuse shipment of product to anyone for any reason.